Frequently Asked Questions
Which countries and currencies are supported?
Invoice Sparrow currently supports invoicing in the United States (USD), the European Union (EUR), the United Kingdom (GBP), India (INR), Canada (CAD), Australia (AUD), Singapore (SGD), Hong Kong (HKD), Japan (JPY), Brazil (BRL), and GCC countries, including the UAE (AED), Saudi Arabia (SAR), Qatar (QAR), Kuwait (KWD), Bahrain (BHD), and Oman (OMR). Payment collection is available through supported payment gateways in each market. We're continuously expanding support for additional countries and currencies.
Which payment gateways can I connect to?
Stripe and PayPal are currently supported and can be configured in just a few minutes. Additional payment gateways will be added over time.
Can I invoice customers in different countries?
Yes. You can send invoices to customers in any supported country. Each merchant account is configured with a single billing currency, and customers can pay using the payment methods supported by your connected payment gateway.
Is Invoice Sparrow GST-compliant?
Yes. Invoice Sparrow generates GST-compliant invoices with automatic CGST, SGST, and IGST calculations based on the place of supply.
Which payment gateways are supported?
BillDesk and Razorpay are currently supported. Additional payment gateways will be added over time.
Can customers pay via UPI?
Yes. Customers receive a secure payment link and can pay using any UPI app, including Google Pay, PhonePe, Paytm, and BHIM. Payments are confirmed instantly, and invoices are automatically marked as paid.
Is there a free trial?
Yes. Invoice Sparrow offers a free trial to help you get started. After the trial ends, you can continue using the product by subscribing to a paid plan. Your invoices, customers, and settings are preserved, so you can continue where you left off.
How does the reminder system work?
You can define a single reminder rule (for example, 5 days before the due date, on the due date, and 7 days after it's overdue) that is automatically applied to all your customers and invoices. Invoice Sparrow automatically sends reminder emails based on the configured schedule, helping reduce late payments without manual follow-up. You can also send reminder emails manually for individual invoices or customers whenever needed.
What invoice statuses are available?
Every invoice has a status so you always know where it stands:
- Draft - created but not yet sent
- Sent - delivered to the customer and awaiting payment
- Overdue - past its due date with no payment received
- Partially Paid - some payment received, balance still outstanding
- Paid - fully settled
You can view the status of all invoices at a glance from your dashboard.
Can I customise my invoices?
Yes. You can add your logo, business details, brand colours, payment terms, tax settings, and invoice notes to create professional invoices that match your brand.
Can I track my invoices?
Yes. Invoice Sparrow lets you track invoice status in real time, including sent, overdue, and paid invoices, helping you stay on top of collections.
Is my data secure?
Yes. All data is encrypted in transit (TLS 1.3) and at rest. Payments are processed through PCI DSS-compliant payment gateways, and Invoice Sparrow never stores card details on its servers.